We build products we believe in, and we want you to feel the same way about your purchase. If something isn't right, here is exactly how we handle it. Placing an order on boardmere.com means you accept the terms below.
Returns Must Be Approved First
Every return needs approval from our support team before you ship anything back. Packages sent without approval cannot be accepted or refunded. To request approval, email lbvventure@gmail.com with your order number (format #XXXX), the reason for the return, and photos where relevant. We review each request and send official return instructions if approved — usually within 24 hours.
Who Pays for Return Shipping
Return shipping is the customer's responsibility. Our returns processing facility is located at our overseas fulfillment center, so international shipping rates may apply; those costs are not covered or reimbursed by BoardMere. Please use a tracked service — we cannot take responsibility for return packages lost or damaged on the way to us.
The 30-Day Risk-Free Guarantee
You have 30 days from the delivery date to request a return and a full refund. To receive the full 100% refund: the items must reach our processing facility, include proof of purchase, and send us a valid return tracking number. Once the package is delivered and inspected, we issue the full refund to your original payment method.
Prefer not to ship it back? International returns can be slow and expensive, so our support team may instead offer a partial refund of around 50% and let you keep the items. That is a convenience option, not an obligation — the full 100% refund via return is always available to you.
Damaged, Defective or Wrong Items
Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email lbvventure@gmail.com within 7 days of delivery with your order number, a description of the problem, and clear photos of the item and its packaging. Once confirmed, you get a free replacement or a full refund at no cost — in most cases with nothing to send back.
Changes and Cancellations
We process orders quickly. Changes or cancellations are only possible before an order is fulfilled, typically within 24 hours of purchase. After that, the order follows the standard return process above.
Wrong Shipping Address
Please double-check your address at checkout. If a package is delivered to an address entered incorrectly by the customer, we cannot guarantee we can recover it.
Unauthorized Returns
Packages sent back without prior approval, and "Return to Sender" packages, are not processed and cannot be forwarded back to you.
Before Filing a Chargeback
Please contact lbvventure@gmail.com so we can resolve the issue directly. Opening a dispute with your bank without contacting us first means we can no longer apply the goodwill terms of this policy to your order.
Contact
Questions about this policy or a specific order: lbvventure@gmail.com. We usually reply within 24 hours.